Service Terms and Conditions

PAYMENT TERMS & CONDITIONS:
Should we cancel a trip and you have already paid, you will be refunded. Otherwise, please cancel 7 days in advance as per our cancellation policy. Should you not arrive for your trip, you will be billed.
Sharks, dolphins and whales are wild animals and their presence cannot be guaranteed. In the event of no shark sightings (rare) then you will receive a a voucher for an alternative trip date.
Clients are not entitled to a refund should weather conditions suddenly change while out at sea causing a trip to be curtailed.
Transport will not be refunded in any situation.

WEATHER:
Our trips are weather dependent and times can vary. We will confirm the time you need to be with us the afternoon prior to your trip once we have done a detailed weather check.

LIABILITY:
Guests must sign an indemnity form prior to the activity thereby acknowledging that the activity is undertaken at own risk. Any unaccompanied minor (under 18 years of age) requires the indemnity to be signed by a parent/legal guardian prior to the activity.

A STARRING ROLE - PHOTOGRAPHIC MATERIAL:
We take photographs, films and videos (including in electronic format) of our guests during the excursion, and may use such photographic, film and video material for the purpose of any advertising or brochure productions, which the client irrevocably gives his consent thereto, and without any consideration being payable to the client.

IMPORTANT INFORMATION

WHERE TO FIND US:
Refer to the above mentioned link to download the MAP to find our offices and details to the parking area.
Please allow enough time for transport from Cape Town (3 hours) and Hermanus (1 hour) when travelling to Gansbaai. Please be aware that there are road works on route and waiting times are included in the above travelling times.

TO BRING:
Sunscreen, bathing costume, comfortable closed shoes, warm clothing – it can be chilly at sea. Please take your SEA SICKNESS pills the night before and again two hours prior to the trip. We do not sell any medication at our office.

GENERAL:
All trips are subject to weather conditions and times may vary accordingly.

Upon the confirmation of any booking, it shall be regarded that the client has read and accepted all the terms and conditions contained herein.

All terms and conditions are subject to South African Law & Jurisdiction.